M5 Advisors’ Charlie Miller on the Future of Tenant Apps and Building Operations

In this episode of Buildings 2.0, Jose speaks with Charlie Miller, Principal at M5 Advisors, about the transformative role of digital technology in commercial real estate. Charlie shares his journey from graphic design to leading digital strategy, emphasizing the importance of early integration of tech solutions in the design process to enhance user experience and investment outcomes. 

 

He discusses how tenant apps are revolutionizing communication between building operators and users, making buildings more connected and efficient. Additionally, Charlie delves into the potential of AI tools in generating innovative design ideas, optimizing feasibility studies, and improving overall operational efficiency. 

 

Topics discussed:

• The importance of incorporating digital solutions early in the real estate design process for optimal outcomes.
• How the rise of tenant apps is revolutionizing communication and relationships between building operators and users, enhancing overall building management.
• Exploration of AI tools to generate innovative design ideas and improve feasibility studies, streamlining the development process.
• Charlie's journey from a graphic designer to a principal at M Five Advisors, highlighting the transferable skills and insights.
• The difficulties of designing financial models to justify tech investments in commercial real estate.
• Insights into navigating the complex vendor landscape and evaluating ROI for technology solutions in real estate projects.
• The need for fostering collaboration and knowledge-sharing within the real estate industry to overcome technology integration challenges.
• How digital tools and AI can assist in innovative design methods and improving overall building functionality.